We expect everyone to follow our rules and guidelines to keep the Epic Games ecosystem safe and fun for everyone. We take action when our Community Rules are violated and encourage players to report potential violations. We use machine learning and algorithms to proactively surface potential violations to human moderators. Sanctions are always applied by a human moderator, who reviews each situation contextually and carefully.
My account was sanctioned. What can I do?
You have the ability to review and appeal sanctions on your account. You can submit one appeal per eligible sanction.
What is a sanction?
A sanction is when your account is actioned due to a violation of at least one of Epic’s rules, with consequences that vary depending on the severity of the violation and the number of previous sanctions you’ve had. Sanctions can be temporary or permanent, and we will inform you of the duration and type of sanction that you have received.
- Sanctions can include:
Warning email: You will receive a warning to remind you of our rules and to curb future rule-violating behavior.
Social Ban: You will temporarily or permanently lose access to voice and text chat, depending on the severity of the violation.
Product Ban: You will temporarily or permanently lose access to a specific game or service, including virtual items, account balances, or other items that you may have earned or purchased, depending on the severity of the violation. If you have multiple accounts, we may take action against all of your accounts.
Account Ban: Your Epic account will be disabled and you will permanently lose all rights to games, virtual items, account balances, or other items that you may have earned or purchased. If you have multiple accounts, we may take action against all of your accounts.
What is an appeal?
Submission: By requesting an appeal, you initiate the process.
Review: Your appeal will be sent to Epic Games for review by a human moderator. In some cases the team will contact you for additional information.
Decision: Following our review, we will make a decision regarding your appeal. You will be notified of the outcome through email and will be able to follow the status of your appeal on this page. Your sanction will be upheld if the original sanction was appropriately applied, lifted if the sanction imposed on your account was inaccurately applied, or modified if during the review a more suitable sanction is identified for the violation that occurred.
When is your sanction decision eligible or ineligible for an appeal?
You are allowed to submit one appeal for each eligible sanction decision, if you believe we made a mistake. If you already submitted an appeal for a sanction, you won’t be able to submit another one. Sanctions applied after a modification of a previous sanction can’t be appealed.
We keep evidence related to the sanction for audit and review purposes, but once the sanction expires, we also delete the evidence from our systems in instances where regulations allow. If Epic needs to retain evidence to comply with legal obligations, it will be retained for as long as legally required.
What happens with my sanction after it’s reviewed?
After review by a human moderator, your sanction will be either:
Upheld if the sanction was appropriately applied.
Lifted if the sanction imposed on your account was inaccurately applied.
Modified if we found that the original sanction was incorrect and a modified sanction is considered more suitable for the violation that occurred.