Sanctions and Appeals

A sanction is when your account is actioned due to a violation of at least one of Epic’s rules, or a violation of law, with consequences that vary depending on the severity of the violation and the number of previous sanctions you’ve had. Sanctions can be temporary or permanent, and we will inform you of the duration and type of sanction that you have received.

Sanctions can include:

• Warning Message: You will receive a warning to remind you of our rules and to curb future rule-violating behavior.

• Social Ban: You will temporarily or permanently lose access to voice and text chat, depending on the severity of the violation.

• Product Ban: You will temporarily or permanently lose access to a specific game or service, including virtual items, account balances, or other items that you may have earned or purchased, depending on the severity of the violation. If you have multiple accounts, we may take action against all of your accounts.

• Account Ban: Your Epic account will be disabled and you will permanently lose all rights to games, virtual items, account balances, or other items that you may have earned or purchased. If you have multiple accounts, we may take action against all of your accounts.

• Matchmaking Ban (Fortnite): You will be blocked from entering any experience in Fortnite including UEFN playtesting.

• World Lock (LEGO Fortnite): All players, including the world owner, will be prevented from accessing a locked world.

• Multiplayer Ban (LEGO Fortnite): Other players will be prevented from accessing your world. Only the world owner will be able to enter the world in order to correct the violative content.

An appeal is a process that enables you to challenge a sanction decision made regarding your or another user’s conduct or content, if you believe a mistake was made during moderation.

The process consists of three phases:

1. Submission: By requesting an appeal, you initiate the process.

2. Review: Your appeal will be sent to Epic Games for review by a human moderator. In some cases the team will contact you for additional information.

3. Decision: Following our review, we will make a decision regarding your appeal. You will be notified of the outcome through email and will be able to follow the status of your appeal on this page. A moderation decision will be upheld if the original sanction was appropriately applied, lifted if the sanction imposed was inaccurately applied, or modified if during the review a more suitable sanction is identified for the violation that occurred.

You are allowed to submit one appeal for each eligible sanction decision.

You can appeal the outcome of a sanction decision throughout the duration of the sanction, unless a longer time frame is required by law. If you file a report or receive a sanction decision you will be informed how long you have to submit an appeal.

If you receive a sanction decision and believe we made a mistake, you are allowed to submit one appeal for each eligible sanction decision. If you already submitted an appeal for a sanction, you won’t be able to submit another one. Sanctions applied after a modification of a previous sanction can’t be appealed.

If you report potentially illegal or inappropriate content you can appeal the outcome of Epic’s decision. You can submit one appeal for each report.

Epic will retain evidence and information related to sanctions for audit and review purposes and to comply with legal obligations.

After review by a human moderator, your sanction will be either:

• Upheld if the sanction was appropriately applied.

• Lifted if the sanction imposed on your account was inaccurately applied.

• Modified if we found that the original sanction was incorrect and a modified sanction is considered more suitable for the violation that occurred.

If players suspect a world violates our rules, they can submit a report within LEGO Fortnite. Our team of human moderators reviews the world, and if they find any violations of our rules, players will be restricted from accessing it until the violation is corrected by the world owner and the content is approved.

If our team of moderators determines that a world violates our rules, the world owner will go through the following process (note: in severe cases, we’ll lock the world so nobody, including the world owner, will be able to access it to make corrections, and we’ll ban the offending player from our ecosystem):

1. Fix: The world owner navigates to the coordinates in the sanction notice and corrects the violative content from the restricted world.

2. Submission: Once the content is corrected, the world owner can request a review.

3. Review: The world owner’s request will be sent to Epic for review by a human moderator. In some cases the team will contact the world owner for additional information.

4. Decision: Following our review, Epic’s moderators will make a decision regarding the world owner’s request. The world owner will be notified of the outcome through email and will be able to follow the status of the review on this page. The sanction will be lifted if the violative content was corrected, upheld if the violative content was not corrected, or modified if during the review a more suitable sanction is identified.

The world owner has 14 days from when the ban is applied to correct the violative content and submit for review. If the world owner doesn’t comply in time, the world will be locked and all players, including the world owner, will be prevented from accessing the world.

We moderate content across our ecosystem to ensure it follows our rules. The community can also flag content using our reporting tools. We use a combination of automation and human review to identify content that violates our rules. Our team of trained moderators reviews content flagged by machine learning and considers each situation contextually and carefully before sanctions are applied.

Repeatedly creating, posting or sharing content that violates our rules or is illegal may have serious consequences, up to and including a permanent account ban. We consider a variety of factors when deciding the appropriate sanctions including the frequency and severity of the content.

Repeatedly submitting reports of illegal content that are clearly unfounded may have serious consequences, up to and including a permanent account ban. Sanctions depend on a number of factors including the frequency and severity of false reports.